PEL is committed to achieving Customer Excellence by supplying products and services conforming to agreed specification and delivery schedules.

In our pursuit of Customer Excellence, PEL strives to turn operational data from feedback into information that would be used to improve the quality of delivered products and services. This is critical to help PEL to determine how we are progressing in meeting the stated goal of achieving Customer Excellence. 

How we measure up to the customer expectations, will define the level of achieving Customer Excellence at PEL.